Customer Service Apprenticeship

Person role:
Person should have an excellent telephone manner, friendly, confident, someone who can build up a rapport with customers or potential customer, hardworking, punctual, able to work towards targets, able to work in a high pressure environment and flexible.

Job Description:
An exciting new role has become available in Skelton.

The purpose of the role is to assist with the day to day running of a charity store to maximise sales and profits. Must have a good education and be computer literate. Duties are to serve customers, provide high customer service standards, processing of stock, and operation of till and cash handling and to comply with the health and safety policy of the shop.

This job description is not intended to be a complete list of duties and responsibilities and is therefore subject to review and it may also change depending on business direction.

Performance:

Your job performance will be monitored and reviewed, you will be set targets which you will be expected to meet and exceed.

Candidates will follow a customer service apprentice
Courses are designed by Agility People Services Limited for candidates to develop their career and job role, to work in an office environment and gain experience in Information technology software, telephone skills, keyboard skills, administration, data protection, customer services terminology and standards, Equal Opportunities, Health and Safety, to establishing effective relationships with internal and external customers

Candidates to follow and work toward a Customer Services Apprentice
Qualifications are from Oxford and Cambridge RSA (OCR)
OCR Level 2 NVQ Certificate in Customer Service
Certificate in Principles of Customer Service Level 2
Functional Skills English/Communication Level 1
Functional Skills Mathematics/Application of Numeracy Level 1
Functional Skills ICT Level 1

The training will take place in the training rooms at Agility and on the job