It’s a hat-trick for Doncaster Sheffield Airport (DSA) who are celebrating topping the Which? Magazine Best and Worst UK Airports survey for the third time – and its fifth appearance in the top five.
The survey measured 6,237 separate airport experiences and commented that ‘a staggering 97% of its passengers would recommend Doncaster Sheffield, praising its personable and helpful staff’.
Other areas to note were ‘accessible parking (rated favourably by respondents) coupled with short queuing time in security and quick passport control queues to create a stress-free journey.’
Robert Hough, Chairman of Doncaster Sheffield Airport, said: “We’re proud to be judged the UK and the North’s best airport. This is great recognition of the exceptional customer service offered by every single member of the team. We have always set out to deliver a top-class passenger experience that people can’t get at any other airport. Lengthy queues, disruption and hassle are not what people should experience when at an airport.”
The poll cemented DSA as Yorkshire’s favourite airport, scoring 86% overall. DSA received five-star ratings for queues at security and passport control and a four-star rating for staff, seating and loos. The Which? Award comes on the back of another great year with passenger numbers predicted to grow to 1.45 million in 2019/20, with more new destinations for any UK airport since August 2018, including two new long-haul destinations – Sanford, Florida and Cancun, Mexico.
A leading global airport passenger service and benchmarkking service, The Airport Council International’s Airport Service Quality survey, recently rated DSA as the best UK airport, and it has been in the top 10 European airports for the last year.
Which? Travel’s Naomi Leach said: “It is clear that smaller airports are generally outperforming their larger counterparts with seamless security checks and friendly staff making the biggest impression with flyers.
“So if you have the luxury of choice when it comes to which airport you fly from, choose Doncaster Sheffield over Leeds Bradford.”
huge congratulations to everyone at DSA, Doncaster really does do it best!
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